We make all of our candles on premises and make small batches at a time to insure we always have the highest quality products possible, colors may vary slightly. We use 100% all natural soy wax in all of our candles, it is very common for the texture and color of soy candles to be flaky.
We recommend removing all labels and decoration before lighting your new candle, always light your candle on a non-flammable surface. Do not burn for more than two hours at a time. Handle with care glass containers are fragile. Avoid glass to glass contact when removing or replacing lid. The jar may become hot, make sure to place candle away from anything flammable. Handle carefully.
Also, be sure that the wick is no longer than 1/4". If it is extinguish, trim to 1/4", and relight.
To minimize wax left on the sides of the jar, burn 2 hours at a time; it is normal for some wax to be left. The amount will vary per color, fragrance and burning conditions.
Prevent possible heat damage to the counter/surface by discontinuing use when 1/2" of wax remains. Never leave burning candles unattended. Keep them within sight at all times.